Community Dog Waste Solutions
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FAQ

Q: How can I contact you?
A: Mon-Fri 10am - 6 pm est  
tel:   678-763-4342 or Cleanyards@yahoo.com
Or use our CONTACT US website form.
 
Q: Are your bags bio-degradable?
A: Our pet waste bags are oxo-biodegradable. (see CA disclaimer below)
 
Q: What distinguishes Community Dog Waste Solutions oxo-biodegradable dog bags from regular biodegradable bags? Are all biodegradable bags the same?
A: Our Oxo-biodegradable bags are made from 50% or more RECYCLED materials, which is another 'Earth friendly process'. In contrast, biodegradable or degradable bags can only be manufactured from pure virgin material, wasting more new resources in the process.
We use the additive EPI which breaks down the plastic into biomass and carbon. Learn more at http://www.epi-global.com
 
California Disclaimer: We do not make any claims regarding our bags in terms of "biodegradable" or "degradable" or "compostable" or in any way imply that the bags will break down in a landfill to any customer in the State of California. California has a specific ASTM 6400 Standard for biodegradable plastic bags. All bags,(including competitors') labeled "oxo-biodegradable" do not meet the California ASTM 6400 standard.
 
Q: Do your bags fit other dispensers?
A: There are two types of commercial dispensers. The Roll Bag dispenser and the Single Pull bag dispenser (mitt style). If your bags are on a continuous roll, which requires the user to pull out and tear off at a perforation, then you use the ROLL BAG style. If the bags are FLAT PACKED and hang from 2 rods or prongs inside the dispenser, then you have our single pull bag (header card/mitt) style. We guarantee that our bags will fit, but if for some reason they don't fit whatever dispenser you have, we'll gladly accept return.
 
Q: How many bags do your dispensers hold?
A: Our Roll Bag Dispenser allows 3 rolls (600 bags) at a time to dispense and stores 2 back up rolls inside for a total of 1000 bags! No other roll dispenser holds or dispenses more! Our single pull bag Dispenser holds and dispenses 600 bags at a time.
 
Q: How many bags do I need to start?
A: That depends on the number of dog owners that will make use of each dispenser. In a County or City Park setting, usage is 500-2000 bags per month per dispenser. In a Condo/Apartment or HOA setting, plan for 300-800 bags per month. Usage can vary widely however. It is best to have enough supply on hand to not run out and create user inconvenience, which encourages non-compliance. The Community Dog Waste Solutions warehouse is fully stocked and we ship every order the same day, so you never have to overstock your inventory.
 
Q: Are your Stations Aluminum or Plastic?
A: All our Stations are made from commercial grade, rust proof, aluminum. Our
posts are galvanized, powder coated steel. 
 
 
Q: Is Installation of a Pet Waste Station easy?
A: Yes. We send complete instructions with each station. Plus you can always call us if you need any assistance. Allow 30-45 minutes for installation. No special skills or special tools required (2 adjustable pliers, shovel or post hole digger, a bag of ready-mix cement).
 
Q: How fast do you ship?
A: All orders received by 4pm est are shipped the SAME DAY.
 
Q: How fast will my order arrive?
A: Typically: Northeast/Mid Atlantic 4-5 days; Southeast/Mid West 3-4 days; Southwest, West, Northwest 1-3 days.
 
Q: Can I get an automatic shipment every month or on a schedule I request?
A: Yes. We can set you up to have the same order shipped on a regularly scheduled, automatic basis. Just call and let us know what you need and how often and we'll do the rest.
 

 
Q: What payment methods do you accept?
A:  We accept credit cards - VISA, MC, American Express and Discover. PayPal too!
 
Q: What size are your bags?
A: Our roll bags are 8 x 13 and fit ANY roll bag dispenser. The roll itself is 8 x 2-3/4. Our single pull bags are 9-3/4 x 15 and fit most mitt style dispensers. 
 
Q: What are the case packs for the bags?
A: The ROLL BAGS come in a master case of 2000 bags (10 boxes of 200). The single pull BAGS come in individual boxes of 800 or a master case of 3200 (4 boxes of 800).
 
Q: Can you ship anywhere?
A: We only ship within the USA 50 states. Free Shipping does NOT include
Hawaii or Alaska.  Email or call for reduced shipping rates to Hawaii and Alaska. 
 
Q: What is your Return Policy?
A: You may return any item by notifying us within 7 days of receipt. You will be responsible for the cost of shipping back to our warehouse.
All returned items must be in original cartons, unopened and in re-salable condition. 
There is a 15% re-stocking fee for all returns.  Any items that require re-packing or
replacement of missing parts will not received full return credit.  Credit or refund will
be made after the actual cost of replacing missing parts or re-packaging is applied.
Before returning any item, please contact us for Return Authorization. 
 
Q: Why are your bags and stations a much better value than competitors?
A: Two very simple reasons:
2) Our profit margins are very low, so our prices can be low.
3) We are committed to helping as many communities and locations establish a pet waste program as possible to make our environment as healthy, green and clean as it can be. So we offer tremendous value to help our customers maintain and expand their pet waste programs.  If you have a question, please use the Contact Us form.